Customer Care Page

PRODUCT INFORMATION

On each product page, you will find the item’s available sizes and colors, description, and composition. Click on the product image to zoom in and see its details.

How to Order

  1. All customers must create a Customer Account first before ordering.
  2. Select the desired item, color and size of the product you wish to purchase.
  3. Add the product to your Cart.
  4. After you have finished shopping, click on Checkout.
  5. Select a shipping method.
  6. Enter your shipping details, and on the next page, your payment details.
  7. Check that the information you entered is correct and click Buy Now.
  8. You will receive an Order Confirmation email with the Order Number within 24 hours. Login into your Customer Account, and check Your Orders.
  9. You will receive a Shipment Confirmation email with the Tracking Number as soon as your order ships.

If you do not get an Order Confirmation or a Shipment Confirmation, check your spam folder and make sure that sales@sarilazaro.com is in the safe senders list of your email account.

Changing an Order or Cancelling an Order

  1. Once you have received an Order Confirmation email, it is not possible to change or cancel an order.
  2. If you wish to purchase additional items after Checkout, you must place a new order.
  3. To exchange or return an item, please refer to our Exchange Policy.